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Return Policy

It's our goal to make our clients 100% satisfied. We guarantee that all our glass sex toys from www.glasssextoys.eu are of very high quality.

Any returns or refunds will be done in 1 week after receiving the item. Please read the conditions below.

If you want to return please please write us an email and tell us the reason fot the exchange, and you will recive an email with the return authorization. When your money will be returned, we will not refund the Shippng and handling costs. We will only return the price of the actual product. We will refund you, when the good will be received by us.

If you wish to exchange any of our products you can do it within 1 week from receiving date. You are responsible for the return and exchange shipping costs. We will not refund or change unwanted goods if the package was deteriorated; all the items must be in the original package. For health reason we are not changing used goods. Please inform us about an exchange before shipping the product back, so you could obtain our authorization and the purchase balance info.


In case that a good was damaged during the shipping, you received a wrong item or it didn't arrive, the item will be changed without any additional cost. If this occurs please contact us by e-mail office@glasssextoys.eu for a confirmation and a return authorization, you must include in your e-mail the number of the original invoice.

Important Return Notes

  • We will not be responsible for refunds or replacements that have been delivered and confirmed by the currier.
  • Ship the good back at the same address from where was supplied.
  • All the goods returned not in the original package will not be refunded.
  • If you didn't receive you order please contact us immediately, to be able to send your contact information to the currier.
  • Sorry we do not accept returns after 1 week from receiving date.
  • If you have any more questions regarding our Return Policy please send an e-mail.